Frequently Asked Questions

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  • How are my new Double Volume™ Extension different than my original Secret Extension®?

    Now our Secret Extensions® Double Volume™ are even more comfortable with our soft silk lace panel cover that matches to colour the attached hair. And double the volume there are now two layers of hair for easier blending, and twice the amount of hair for fuller and more glamorous styling.

  • Can I get a different colour or lighter shade than my colour hair?

    Yes, now with Secret Extensions® Double Volume™ you can get the latest trends in hair colour without the cost and commitment. You can get an Ombre, Low Light and High Light even a Baliage without the cost or commitment. You can. You can experiment with lighter or darker shades than your hair colour. You save $10 on each additional Secret Extensions® Double Volume™ and you get a FREE original Secret Extension®

  • Can I wash my Secret Extensions® Double Volume™?

    Yes

  • How often should I wash my Secret Extensions® Double Volume™

    We recommend washing your Secret Extensions® Double Volume™ after 5-7 wearings. We recommend you brush out your extension daily.

  • Do I need to use a special shampoo?

    No, you can use any mild shampoo or even Woolite.

  • How do I wash my Secret Extensions® Double Volume™?

    Fill your sink basin with lukewarm water and a capful of any mild shampoo. Circulate the water and shampoo through the extension. Rinse your extension thoroughly to remove all soap. Allow the extension to dry naturally on a towel. DO NOT BRUSH WHEN WET. Brush thoroughly once your extension is completely dry.

  • Can I curl or straighten my Secret Extensions® Double Volume™

    Yes, you can curl and straighten your Secret Extensions® Double Volume™ with styling tools, but temperatures are not to exceed 320 degrees Fahrenheit. Once straightened or curled, the hair will remain that way until you straighten or curl again. Unlike human hair, the original texture does not come back simply by wetting.

  • Can I brush my Secret Extensions® Double Volume™

    Yes, we recommend a soft bristle flat brush. DO NOT BRUSH WHEN WET.

  • Can I colour my Secret Extensions® Double Volume™

    No

  • Can I use styling products on my Secret Extensions® Double Volume™

    Yes, you can use any of your favorite products, but we recommend water soluble products that contain little or no alcohol.

  • Can I brush my Secret Extensions® Double Volume™ while I'm wearing it?

    Yes, brush gently and be certain to keep your hand on the base of the extension to keep it in place. Do not hold the elastic band when you brush your Secret Extensions® Double Volume™.

  • How long will my Secret Extensions® Double Volume™ last?

    It varies and depends on how often you wear your extension, and how well you care for your extension.

  • Will my Secret Extensions® Double Volume™ be ruined if it gets wet?

    Rain or water will not damage your Secret Extensions® Double Volume™.

  • Can I replace the stretch string (elastic band) if it breaks?

    You cannot replace the string, but fortunately, our Secret Extensions® Double Volume™ is moderately priced.

  • Can I use my Secret Extensions™ while I exercise?

    Yes, Secret Extensions® Double Volume™ will stay in place.

  • What materials are Secret Extensions® Double Volume™ made of?

    Our proprietary synthetic blend of polyester that feels, looks, and performs like real hair.

  • Do the extensions work with short hair?

    Yes, depending on how your hair is layered. You may wish to cut your Secret Extensions® Double Volume™ to layer into your own hair.

  • Do the extensions work with thinning hair?

    Yes

  • Can my stylist cut my Secret Extensions® Double Volume™?

    Yes

  • Can I wear more than one set of Secret Extensions® Double Volume™ at a time and can they be different colours?

    Yes, you can use 2 of the same colour for additional volume and length and you can wear different colours at the same time

  • How long are the Secret Extensions® Double Volume™?

    16 inches

  • What is the texture of Secret Extensions® Double Volume™?

    The same texture as smooth, silky, lustrous healthy hair, so it feels and looks like hair. It is very light and will add length and volume with no bulk and weight.

  • Can I get a different colour or lighter shade than my colour hair?

    Yes, You can. You can experiment with lighter or darker shades than your hair colour.

  • What happens if my band stretches or breaks?

    In the event your band stretches or breaks or is too large for you please email customerservices@trysecretextensions.co.uk and we will send you a replacement band.

    To watch a video on how to replace your band click here.

Burst

Every Secret Extensions® Double Volume™ is guaranteed
to Perfectly blend into your hair or your money back!

this offer is not available in stores!

To Order By Phone: 0203 455 7684

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